After sales service

How can I contact the After sale department?

For any enquiries regarding your S.T. Dupont product, please contact our customer service team:

Phone: +33 (0) 1 55 90 44 02

Email: savfrance@st-dupont.com

Office hours: Monday to Friday 10am-7pm

Other inquiries:
For all enquiries concerning other countries please refer to the following list of the worldwide service centers (PDF Download)

How to repair my S.T. Dupont product?

Regardless of whether the problem encountered with your S.T. Dupont product is covered by our guarantee, or whether your guarantee has expired, please contact our customer service then send your product to our after sales service at the following address:

S.T. Dupont
Service Après-Vente
454 rue des Epinettes
CS 5508
74210 FAVERGES - France

S.T. Dupont can only undertake repairs on your product if you enclose the document included when you received your order when sending your product:

1) Your complete and correct personal details
2) If the product is under guarantee, you must also include your guarantee card and the receipt for your purchase.
We kindly invite you to fill out the form and include it to your shipment so that our atelier can contact you:

(Download PDF)

 

We encourage you to send your parcel via a tracked shipping service. We cannot be held responsible for the loss of your parcel if you use a delivery method without a tracking service.

Is the customer service covered by a guarantee?

The operation carried out by S.T. Dupont customer service is covered by a guarantee of twelve (12) months, including parts and labour, from the date of the piece leaving the repairs workshop.

What are the customer service costs?

Applicable prices as of 01/07/2021 in France (for example).

(Download PDF)

Once my S.T. Dupont product has been sent to the After sale service, what happens?

Upon receipt and after assessment:
- if the defect is included in the guarantee: repairs will be carried out free of charge
- if the defect is not included in the guarantee: a quote stating the cost of the necessary repairs will be sent to you by email or by post. We will only begin repairs after you accept the quote.

 

What happens if my S.T. Dupont product cannot be repared?

If, after examination, it is decided that your product cannot be repaired, you will be sent a letter explaining the fault, together with your product in its present condition.