Digital Passport

S.T. DUPONT Digital Passport

OVERVIEW

DIGITAL passport

Visionary and innovative since its creation in 1872, S.T. Dupont is entering a new era of quality assurance and ownership certification.

Renowned for its craftsmanship and sophisticated creations passed down through generations, the iconic French house is launching a collaboration with Trust-Place, the leading platform for digital certification and post-purchase traceability.

Starting 2025, S.T. Dupont products will progressively include a digital certificate extending the warranty to 2.5 years.

A Digital Passport

Through the Trust-Place platform, each item will benefit from a digital ownership certificate, guaranteeing authenticity and provenance. This ensures absolute peace of mind for customers during purchases, as well as a proof of ownership, regardless of the acquisition or transfer channel.

Acting as a true "digital passport" or "product life booklet", the certificate will be securely and immutably transmitted, either by distributors or directly between customers on the second-hand market. This solid and innovative solution supports the development of the circular economy.

Ensuring Authenticity

The primary goal of this partnership is to reinforce the authenticity of S.T. Dupont products with unique digital certification. In a market where trust and authenticity are essential, often passed down through families and time, S.T. Dupont offers clients a secure and innovative purchase experience.

This collaboration with Trust-Place marks a major step in preserving S.T. Dupont’s fundamental values: quality and artisanal craftsmanship.

An Exclusive Client Experience

This initiative goes well beyond simple certification.

By associating each product with a digital ownership certificate, S.T. Dupont will offer new, exclusive services and experiences for its clients. These benefits, which will grow and evolve over time, include:

Access to exclusive content about the product's manufacturing process and history, Invitations to private events, Special offers reserved for certificate holders.

Request Your Passport

Request Your Certificate

HOW TO CLAIM YOUR DIGITAL PASSPORT

Step 1: Scan the QR code provided with your product.

Step 2: Register your S.T. Dupont creation.

Step 3: Find your piece in your collection.

FAQ

DIGITAL PASSPORT

Which attachments are mandatory to create/validate a certificate?

The only mandatory attachment is the proof of purchase (invoice/receipt) showing:

the purchase date
the point of sale / reseller name (store or website)

Is the purchase date mandatory?

Yes. The purchase date must be provided and must be consistent with the proof of purchase.

What are the eligibility conditions for the Digital Passport?

The product must meet the following criteria:

Comes with the “Digital Passport” card
Purchased from April 1, 2025 onward (S.T. Dupont network and authorized retailers)
Made in France
Unique serial number (7 characters)

Note: some product ranges (e.g., limited editions / Haute Creation and leather goods) are currently excluded.

How do I know if my product is eligible?

By entering the required information (e.g., serial number) on the platform, it will automatically indicate whether the product is eligible or not.

Platform link (mobile + web): https://certification.st-dupont.com/certification

Why was my certificate rejected?

The most common reasons are:

Missing Digital Passport card: product not eligible
Proof of purchase missing / unreadable / incomplete (missing date or point of sale)
Purchase date not provided or inconsistent with the proof of purchase
Purchased before April 1, 2025: product not eligible

I purchased after April 1, 2025 but my certificate was rejected. Why?

The rejection may be due to an incomplete/unreadable proof of purchase, or a missing purchase date. Please check your invoice and the information entered.

How long does certificate validation take?

Validation depends on the checks performed. You will be notified on the platform as soon as the certificate is validated (or rejected).

Does the Digital Passport provide an extra 6 months of warranty?

Yes. The product comes with a standard warranty card (2 years) and a “Digital Passport” card. By scanning the QR code and activating the Digital Passport, you automatically receive a 6-month warranty extension, for a total of 2 years + 6 months.

If I activate my Digital Passport late, from which date is the warranty calculated?

The warranty is calculated from the purchase date, not from the Digital Passport activation date.

What should I do if I no longer have the invoice/receipt?

Ask the point of sale for a duplicate. Without proof of purchase, your Digital Passport cannot be validated.

Can I register/certify multiple products with the same account?

Yes, you can register multiple products, as long as they are eligible and you have a proof of purchase for each one.

What if the information entered does not match the invoice (date / point of sale)?

If the information does not match, your request will be rejected. You can submit it again by entering the correct information (purchase date, point of sale, etc.).

Can I activate the Digital Passport for a second-hand product?

Yes, only if the previous owner has transferred the certificate to you via the platform. Without a prior transfer, activation is not possible. Please refer to the User Guide (menu Services → Transfer digital passport, then confirmation).

What if I don’t have the “Digital Passport” card in my product packaging?

Without the Digital Passport card, the product is considered not eligible.

Is Digital Passport activation mandatory?

No, but it is recommended in order to benefit from the 6-month warranty extension.

Can I transfer the Digital Passport to someone else (gift, resale)?

Yes. You can transfer the Digital Passport by following the steps in the User Guide (menu Services → Transfer digital passport, then confirmation).

Can I lock my Digital Passport in case of theft or loss?

Yes. Follow the User Guide: Services → Lock my digital passport, select the reason (Loss / Theft / Other), then confirm with Validate.

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